Privacy Policy

Privacy and security
To be able to order something from us, you must leave personal information with us. It is useful for you to know what happens to this data. Why do we ask for this information and what do we want with it. We will answer these questions here. If you still have questions after reading this information, please let us know via our customer service.

Information Secure

We secure the data you leave with us with a so-called Secure Socket Layer (SSL). This security ensures that those who have nothing to do with this information simply cannot access it. If we give your data to someone else, we require that the other person handles it just as carefully as we do and that the data is only used for the purpose for which he received the information. Below you can read more about why and when we pass on data.

What do we do with your data

There are a number of purposes for which we use your data. For this we use the data received from you, but also the data collected by ourselves. Consider, for example, your visit to the website.

Delivering your order
In order to deliver the order, we need your name, e-mail address, address(es) and payment details. With this information we can deliver your order and keep you informed about the status of your order. If necessary, we will pass on your details for an order to our distribution center or delivery services.

Your account
On the website you have the option to create an account. In this account we store your name, address(es), telephone number, date of birth, e-mail address, and delivery and payment details. We also store the data of previous orders and reviews that you have placed. This gives you the opportunity to find this information quickly.

Newsletter
You can sign up for the Valenta newsletters. This way you stay informed about offers, promotions and our news. If you no longer wish to receive newsletters, click here here .

Reviews
If you want to write a review, please indicate whether your personal information, whether your name is visible to other visitors and whether we may contact you about your review. Your reviews are saved in your account.

Fraud
We use customer data to investigate, prevent and counter fraud. If necessary, we provide customer data to the government.

Postpay
We can check your creditworthiness if you choose to buy items that you do not want to pay immediately. We can use external agencies for this. This is also described in the terms and conditions .

Business customers
We also store contact details of our business customers and partners. If this concerns data of a person, we treat this data just like that of other customers.

Social Media
It is possible to log in to your Facebook account in a number of places on the website. As soon as you indicate that you like an article, that article will appear on your social media account. Valenta has no access to your social media accounts. If you ask us a question via social media and we see the question, we will save your message and your account name so that we can respond to your message.

Cookies

To ensure that the Valenta website works properly and displays everything correctly, Valenta uses cookies. More information about cookies can be found on the Cookies page.

Valenta International BV is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

https://www.valenta.com/

Valentino International
Impulse 105, 1446 WL Purmerend
Telephone: +31 (0)299 667080

Personal data that we process
Valenta processes your personal data because you use our services and/or because you provide this information to us yourself. Below you will find an overview of the personal data we process:

First and last name
Sex
Address data
phone number
E-mail address

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors under the age of 18. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 18. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@valenta.com and we will delete this information.

For what purpose and on what basis do we process personal data

Valenta processes your personal data for the following purposes:

Handling your payment
Sending our newsletter and/or advertising brochure
To deliver goods and services to you

How long we keep personal data
Valenta does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected.

We are legally obliged to keep your data for at least 7 years. This concerns the data that we use to process your order and to execute the agreement that you have concluded with us.
If you have not been active at valenta.com for 7 years, we automatically delete all data that can be traced back to you.

Sharing personal data with third parties
Valenta does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Valenta remains responsible for these processing operations.

Cookies, or similar techniques, that we use
Valentino uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Valenta uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and we have asked for your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser. For an explanation, see: https://veiliginternetten.nl/themes/positie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

View, modify or delete data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Valenta and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@valenta.com. To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Valenta would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data
Valenta takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@valenta.com