Complaints?

It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to first pass on your complaint to the customer contact department. This can be done by e-mail, telephone or regular mail. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receipt of your complaint you will receive a confirmation from us.

We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which Valenta is affiliated. If, for any reason, the mediation attempt does not lead to a satisfactory solution, you can submit your dispute to the Disputes Committee (SGC).